Onboarding New Members: preventing the ‘Empty Room’ Feeling
Most community builders think their onboarding problem is about the software. It usually is not. The real problem is that new members walk into your space, look around, and think:…
Mental Health for Moderators: Avoiding Burnout
Most people think moderator burnout is just "too many trolls and not enough sleep." I learned the hard way that it is usually death by a thousand cuts: emotional load,…
The Impact of Mobile Apps on Community Participation
Most people think "If I just launch a mobile app, my community will explode with engagement." I learned the hard way that most apps do the exact opposite: they add…