Onboarding Flows: reducing Friction for New Signups
Most product teams pretend their onboarding is "simple" because it only has three screens. Then they wonder why activation is flat and new users vanish after the first session. I…
Automating Moderation: AI Tools for Spam Detection
Most community owners learn the hard way that spam is not a volume problem, it is a reliability problem. One spam wave at 3 a.m. can undo months of user…
AI Chatbots: Are They Killing Human Interaction?
Most people think AI chatbots are "killing conversation" and turning every support interaction into a scripted nightmare. I learned the hard way that is only half true: they are not…