Private vs. Public Communities: The Case for Exclusivity
Most people think a "bigger community" is automatically a better community. More members, more posts, more reach. I learned the hard way that this is usually wrong. Past a certain…
Conflict Resolution: Moderating Arguments Without Censorship
Most community owners think "no drama" means deleting posts and banning loud users. I learned the hard way that this only buries conflict, it does not solve it. It also…
The Psychology of Trolls: Dealing with Toxic Users
Most people think trolls just want "attention," but that is only half the story. The more accurate picture is that trolls want control: control of your emotions, your time, and…