AI Chatbots: Are They Killing Human Interaction?
Most people think AI chatbots are "killing conversation" and turning every support interaction into a scripted nightmare. I learned the hard way that is only half true: they are not…
Search Functionality: Why Default Forum Search Sucks (And How to Fix It)
Most people think search is "good enough" as long as there is a box at the top of the forum. I learned the hard way that bad search quietly kills…
The Ethics of Data Mining Your User Base
Most product teams still treat user data like a buffet: if it is there, they think they are supposed to take it. I learned the hard way that this mindset…