Community Analytics: Measuring Engagement Beyond Pageviews
Most community managers still brag about "monthly pageviews" like it is 2009, then wonder why their forum feels dead and churn keeps climbing. The short answer: pageviews are a vanity…
Onboarding New Members: preventing the ‘Empty Room’ Feeling
Most community builders think their onboarding problem is about the software. It usually is not. The real problem is that new members walk into your space, look around, and think:…
Newsletter Integration: Turning Forum Users into Subscribers
Most forum owners assume that if people care enough to register and post, they will happily subscribe to a newsletter. I learned the hard way that this is wrong. Forum…