E-Waste: The Physical Cost of Our Digital Lives
Most people think their old phone "goes away" when they trade it in or drop it at a recycling box. It does not. It turns into someone else's problem, usually…
Private vs. Public Communities: The Case for Exclusivity
Most people think a "bigger community" is automatically a better community. More members, more posts, more reach. I learned the hard way that this is usually wrong. Past a certain…
Conflict Resolution: Moderating Arguments Without Censorship
Most community owners think "no drama" means deleting posts and banning loud users. I learned the hard way that this only buries conflict, it does not solve it. It also…